Rewards

My rewards

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Where should I log in?

On the upper righthand corner of the website, click on 'login' to access your account.

What should I do if I forgot my password?

Click on “connection”, then on “forgotten password” to reset it.

How can I change my password?

Once logged into your account, click on “My profile” on the right to change your password.

How can I change the email associated with my account?

To change your email, access your profile page and update the email field.

How can I change my contact preferences?

How can I unsubscribe from your newsletter?

You can withdraw your consent to receive marketing emails from Ardene at any time by clicking on the “unsubscribe” link at the bottom of any of our newsletters and following the unsubscribe instructions. You can opt out of push notifications or our l

How can I change the delivery address I have registered?

Once you've logged in to your account, access your profile page to change your registered delivery address.

How do I create an account?

Online: In the upper right corner of the website, click on “Login”. On the app: Open the app and click on the “Me” section, then “Create my account”. In store: Give your information at checkout.

How can I delete my account?

Online: Email support and select "Delete my account" as the reason. In the app: Go to the “More” section and select “Delete my account”.

By creating an account, am I automatically enrolled in the Ardene Rewards loyalty program?

What is the Ardene Rewards program and why should I sign up?

This is Ardene's new and improved loyalty program. It allows you to earn points and use them to get rewards. The program has three tiers that come with their own benefits, such as a birthday offer, free shipping and returns, which improve with each t

How can I register?

It’s so easy to sign up! To do this, you just need to create your online account and join the loyalty program from the profile page. You can also download the Ardene app or register at any store with the help of one of our associates.

Is there a minimum age to become a member?

You must be at least 14 years old to become a member. If you are between the ages of 14 and the age of majority, you must obtain permission from a parent or legal guardian before joining the program. For more information on membership requirements, s

Do I need to have the Ardene app to become a member?

It is not mandatory to have the Ardene app to register for the loyalty program. But you can get bonus points for downloading it, which brings you even closer to your next reward!

What happens if I don't have email? Can I still participate in the program?

Unfortunately, you cannot register for the program without a valid email address. Your email address allows you to log in to your online account and makes it easier for us to communicate important information about the program.

Does registration cost anything?

No, joining the program is completely free!

Where can I find all the information about my Ardene rewards?

All information regarding points, rewards and tier status can be found in your online account. Go to ardene.com to log in by clicking “Login” at the top of the page and entering your email address and password. Once logged in, click on “My Rewards” i

Do I need to renew my membership?

You will never need to renew your membership. Once you enroll in the program, you will automatically be placed at Level 1 for 12 months or until you move to the next level. Your status level will be automatically updated when your level reset date is

How do I level up?

There are three tiers: Level 1, Level 2, and Level 3. Your tier is determined by your spending during your membership year. To qualify for Level 1, you must spend between $0 and $249.99; to advance to Level 2, you must spend between $250 and $499.99;

Where can I find my ID?

You can find your ID directly in the "Me" section of the app. You must be logged in to see your loyalty ID.

How can I cancel my subscription?

To request cancellation of your Ardene Rewards subscription, email our customer service department or call 1-866-322-4442. Please note that there may be a delay in processing your request, and once your subscription is cancelled, you will lose all yo

How can I earn points?

There are several ways to earn points! You can earn points every time you shop with us, whether in-store or on the app. You can also earn points by completing certain activities, such as signing up for our newsletter and promotional texts, downloadin

How many dollars spent are worth one point?

One dollar is worth one point if you're at Level 1. You can earn points 1.5x faster if you're at Level 2 ($1 = 1.5 points) and twice as fast if you're at Level 3 ($1 = 2 points). We also round up the purchase amount to the nearest dollar, so if the t

Do points expire?

Don't worry, your points don't expire!

When will my points be added?

Your points balance will update shortly after your transaction or once an activity is completed. You can access your points balance and history in your dashboard.

Can I earn points for purchases I made before becoming a member, or if I forgot to tell the associate I was a member?

Unfortunately, we cannot award points retroactively. To earn points, you must inform the associate you are a member, be logged into your account, or be logged into the app.

Can I combine my points if I have multiple email addresses?

As stated in the terms and conditions, the loyalty program is available to individuals for their personal use only and is limited to one user per person and per email address. It is not permitted to combine points from multiple accounts.

What happens to my points if I return/exchange items?

When you return merchandise, a number of points equivalent to the price of the item(s) you are returning will be deducted from your balance. If a return is made after a reward has been issued, you will not lose your rewards, but your points balance m

Can I earn points if I pay with a gift card?

Absolutely! The payment method used will not affect the number of points you earn on your transaction.

What are the rewards and how do I get them?

Rewards are dollar discounts that you can use on future purchases. Every time you reach 100 accumulated points, you will automatically receive a $5 discount reward. Rewards will be issued in $5 increments, meaning you can receive rewards of $5, $10,

Is there a maximum amount of Rewards I can earn per day?

Yes, a maximum of $200 in Rewards will be awarded per day. If the Rewards you have accumulated exceed $200, the excess will be awarded to you in the coming days.

Where can I find my rewards?

You can find all the rewards you're eligible for in your online dashboard or in the app. They'll automatically be available at checkout. In-store, simply ask an associate if you have any rewards you can redeem.

How long do I have to wait to receive my reward?

Your reward will be issued the day after you reach the required number of points.

How do I claim my rewards?

Online/in the app:. Make sure you're logged into your account. At checkout, go to the Rewards section. Select and add the rewards you want to use. In-store:. The store associate will apply your reward at the register during the transaction.

Is there a limit to the number of rewards I can claim?

You can combine and apply multiple rewards to the same purchase; however, they will be applied after discounts, shipping and taxes. To apply your discount, your total minus the discount must be greater than the value of the applied reward.

Can I combine my rewards with other offers?

Yes, provided that the subtotal of your purchases is greater than the total value of the reward.

How can I receive my birthday offer?

Online/in the app: Your birthday offer will be available from the first day of your birthday month. You can apply it to the purchase of your choice directly from the Rewards dropdown menu. In-store: Your birthday offer will be available from the firs

Can I get a cash refund for my unused rewards?

No, Ardene Rewards have no monetary value.

What should I do if my points balance isn't updating on my dashboard?

If your points balance isn't updating correctly, or at all, contact us and let us know what you've done to get your points and when.

Will my personal information be shared?

We do not sell, trade, share, or otherwise transfer your personal information to outside parties. However, aggregated information may be provided to third parties for marketing, advertising, or other purposes. We may contract with third-party service

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