What happens to my points if I return/exchange items?Updated 4 months ago

When you return merchandise, a number of points equivalent to the price of the item(s) you are returning will be deducted from your balance. If a return is made after a reward has been issued, you will not lose your rewards, but your points balance may be negative. Only the price of the returned item will be deducted from your points balance, not the savings you made with your reward if you used one on your initial purchase. This means you will lose the reward earned on your last purchase when you return an item. When you exchange merchandise, your points balance will be adjusted. If the new item is worth less than the exchanged item, points will be deducted, and if the item is worth more, points will be increased.