ardene CA french & english

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You can withdraw your consent to receive marketing emails from Ardene at any time by clicking on the “unsubscribe” link at the bottom of any of our newsletters and following the unsubscribe instructions. You can opt out of push notifications or our l

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Rewards

How do I know where my online order is?

How do I know you have received my order?

Where can I find my order and tracking number?

Can I make changes to my order?

Can I cancel my order?

What if I did not receive part of my order?

What should I do if I receive an incorrect or faulty item?

Why does my order status say “complete” but I never received my package?

Can I change my address?

Orders

Shipping fees and delivery times

Where does Ardene ship online orders?

What courier do you use?

Do you ship to PO boxes?

Can you ship to a different address other than my billing address?

Do I need to sign for my parcel? What if no one is home?

I ordered multiple items, will I receive them separately?

What if my parcel does not arrive?

When can I expect my order?

Can I make an order on the Canadian website and have it shipped to the USA?

Are shipping costs refundable?

What is a split shipment?

What are your processing times?

Can I pick up my order in any Ardene store?

Can I return or exchange items I picked up in-store or at a Canada Post location?

Shipping

Exchanges and returns

Why do I have a refund on my credit card when my order wasn’t canceled?

Do I need to place another order if I see a refund on my credit card?

How long do I have to return an item?

How much does it cost to return an item?

How long does it take to process my return?

How can I track the status of my return?

I want to return a product but lost my shipping label

If I don’t have the original packaging, can I still return an item?

Can I return more than one order?

What do I do if my product is defective?

Do you refund the shipping charge?

How do I return or exchange an item purchased using installments with Afterpay?

What happens if I return my order before I finish making my Afterpay payments?

What is your price adjustment policy?

Returns & Exchanges

Offers and Promotions

How do the Ardene promotions work?

I have an online promo code. Where do I enter it to receive the discount?

My promo code isn’t applying to all items in my order.

Can I use more than 1 promo code?

Can promotions be combined?

Are promo codes one time use only?

Is there an expiration date to my offer?

Do I have to be an Ardene Rewards member to use an offer?

My rewards

Where should I log in?

What should I do if I forgot my password?

How can I change my password?

How can I change the email associated with my account?

How can I change my contact preferences?

How can I change the delivery address I have registered?

How do I create an account?

How can I delete my account?

By creating an account, am I automatically enrolled in the Ardene Rewards loyalty program?

What is the Ardene Rewards program and why should I sign up?

How can I register?

Is there a minimum age to become a member?

Do I need to have the Ardene app to become a member?

What happens if I don't have email? Can I still participate in the program?

Does registration cost anything?

Where can I find all the information about my Ardene rewards?

Do I need to renew my membership?

How do I level up?

Where can I find my ID?

How can I cancel my subscription?

How can I earn points?

How many dollars spent are worth one point?

Do points expire?

When will my points be added?

Can I earn points for purchases I made before becoming a member, or if I forgot to tell the associate I was a member?

Can I combine my points if I have multiple email addresses?

What happens to my points if I return/exchange items?

Can I earn points if I pay with a gift card?

What are the rewards and how do I get them?

Is there a maximum amount of Rewards I can earn per day?

Where can I find my rewards?

How long do I have to wait to receive my reward?

How do I claim my rewards?

Is there a limit to the number of rewards I can claim?

Can I combine my rewards with other offers?

How can I receive my birthday offer?

Can I get a cash refund for my unused rewards?

What should I do if my points balance isn't updating on my dashboard?

Will my personal information be shared?

What is a cookie?

Payment methods

How can I purchase an Ardene gift card?

Where can I use my Ardene gift card?

How do I use a gift card online?

How do I check the balance on my gift card?

My gift card was lost/stolen, can I have a new one?

Can I pay with an e-gift card in-stores?

When will I be charged?

How do I know your website is secure?

How do I use Afterpay?

Can I use Afterpay if I'm an international customer?

Can I get a gift receipt?

What are Happy Cards?

Payment Methods

Products and Quality

How do I find the product I am looking for?

Why can’t I find an item that was advertised?

Will you be getting more inventory?

Will my clothing shrink?

Do I need to wash my clothes before wearing them for the first time?

How do I know a piece of clothing has been made sustainably?

Where can I learn more about Ardene’s sustainability efforts?

Can I save my items in my bag?

Corporate and Stores

Corporate & Stores

Accessibility

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