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Shipping
Shipping fees and delivery times
We offer free standard shipping for Ardene Rewards members and for non-members on any purchase of $60+ before applicable taxes and discounts. Our standard warehouse processing time is between 3 to 5 business days once you place your order. The time i
Where does Ardene ship online orders?
We ship to all Canadian provinces and territories, the continental US and to air postal addresses.
What courier do you use?
Canadian shipments are delivered with Canada Post.
Do you ship to PO boxes?
Yes, we ship to valid PO Box addresses.
Can you ship to a different address other than my billing address?
Yes you can! As long as the billing address matches the payment information, the shipping address can be a different location in the same country.
Do I need to sign for my parcel? What if no one is home?
We do not require signatures for deliveries. If no one is home, Canada Post may leave the order at your door or will leave you a pick-up card to retrieve it at a nearby Canada Post dropoff location (post office or pharmacy). Please use your order num
I ordered multiple items, will I receive them separately?
In order to get your items to you as quickly as possible, your order may be sent in more than one shipment. If this is the case, you will receive a separate shipping confirmation. If any items are missing from your order, and you did not receive an i
What if my parcel does not arrive?
Once your package is picked up by the courier, you will be able to track your order on our website with your order number and postal code. If your package is not delivered within 2 business days of that date, please contact customer service at suppor
When can I expect my order?
Your order delivery will depend on where you are located and the shipping method selected. Track it directly on our website with your order number and postal code.
Can I make an order on the Canadian website and have it shipped to the USA?
No you cannot. Orders placed on the Canadian website can only be shipped within Canada, and orders placed on the US site can only ship within the United States.
Are shipping costs refundable?
Shipping fees are non-refundable.
What is a split shipment?
In order to get your items to you as quickly as possible, your order may be sent in more than one shipment. No additional fees will apply. You will receive a shipping confirmation for each part of the order that is shipped, and it will have a list of
What are your processing times?
We ship out orders within 3-5 business days when inventory is on hand. You will receive an email shipping confirmation once the order has been processed and is ready to be picked up by Canada Post.
Can I pick up my order in any Ardene store?
No, liquidation stores do not offer this service.
Can I return or exchange items I picked up in-store or at a Canada Post location?
Yes, all your items are subject to our standard return policy.