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Orders
How do I know where my online order is?
We know you’re excited, so we've made it easy to track your order. Track it directly on our website with your order number and postal code. Once your order has been shipped, you'll be notified by email. You'll also get update notifications and delive
How do I know you have received my order?
Once you place your order online, we will send you a confirmation with your order number to the email address you provided.
Where can I find my order and tracking number?
Once we receive your order, we will email you an order confirmation that contains your order number. When your order has been packed and has shipped from our warehouse, you'll receive a shipping confirmation by email. This will contain your tracking
Can I make changes to my order?
Orders cannot be modified once they are being processed. If you've changed your mind about an item in your order, please see our Easy Returns page for details on exchanging or returning items.
Can I cancel my order?
Unfortunately, we are unable to cancel orders once they are being processed. If you'd like to return your purchase, please see our Easy Returns page for details.
What if I did not receive part of my order?
In order to get your items to you as quickly as possible, your order may be sent in more than one shipment. If this is the case, you will receive a separate shipping confirmation. If an item was out of stock when your order was being processed, you w
What should I do if I receive an incorrect or faulty item?
If you receive the wrong item(s), or you consider an item you received to be defective, please contact our customer service department at [email protected] right away.
Why does my order status say “complete” but I never received my package?
The order status under “my orders” indicates that it has been packed and is ready for the carrier to pick up. Please refer to your shipping confirmation email and select the tracking number for accurate updates on your order status.
Can I change my address?
If you’ve made a mistake in the shipping address, contact customer service at [email protected]. Orders that are still being processed may be updated with a change of address.