ardene CA french & english

<p id="isPasted">Like many retailers, our transactions are made in 2 steps: 1st the pre-authorization, and 2nd, the payment is captured once your order ships. What you see on your credit card is simply the pre-authorization hold. After a few days the hold is released, so it looks like a refund, but don&apos;t worry it&apos;s not. When your order ships, you&apos;ll receive a shipping email confirmation.</p>

Like many retailers, our transactions are made in 2 steps: 1st the pre-authorization, and 2nd, the payment is captured once your order ships. What you see on your credit card is simply the pre-authorization hold. After a few days the hold is released

Why do I have a refund on my credit card when my order wasn’t canceled?

Returns & Exchanges

How do I know where my online order is?

How do I know you have received my order?

Where can I find my order and tracking number?

Can I make changes to my order?

Can I cancel my order?

What if I did not receive part of my order?

What should I do if I receive an incorrect or faulty item?

Why does my order status say “complete” but I never received my package?

Can I change my address?

Orders

Shipping fees and delivery times

Where does Ardene ship online orders?

What courier do you use?

Do you ship to PO boxes?

Can you ship to a different address other than my billing address?

Do I need to sign for my parcel? What if no one is home?

I ordered multiple items, will I receive them separately?

What if my parcel does not arrive?

When can I expect my order?

Can I make an order on the Canadian website and have it shipped to the USA?

Are shipping costs refundable?

What is a split shipment?

What are your processing times?

Can I pick up my order in any Ardene store?

Can I return or exchange items I picked up in-store or at a Canada Post location?

Shipping

Exchanges and returns

Do I need to place another order if I see a refund on my credit card?

How long do I have to return an item?

How much does it cost to return an item?

How long does it take to process my return?

How can I track the status of my return?

I want to return a product but lost my shipping label

If I don’t have the original packaging, can I still return an item?

Can I return more than one order?

What do I do if my product is defective?

Do you refund the shipping charge?

How do I return or exchange an item purchased using installments with Afterpay?

What happens if I return my order before I finish making my Afterpay payments?

What is your price adjustment policy?

Offers and Promotions

How do the Ardene promotions work?

I have an online promo code. Where do I enter it to receive the discount?

My promo code isn’t applying to all items in my order.

Can I use more than 1 promo code?

Can promotions be combined?

Are promo codes one time use only?

Is there an expiration date to my offer?

Do I have to be an Ardene Rewards member to use an offer?

My rewards

Where should I log in?

What should I do if I forgot my password?

How can I change my password?

How can I change the email associated with my account?

How can I change my contact preferences?

How can I unsubscribe from your newsletter?

How can I change the delivery address I have registered?

How do I create an account?

How can I delete my account?

By creating an account, am I automatically enrolled in the Ardene Rewards loyalty program?

What is the Ardene Rewards program and why should I sign up?

How can I register?

Is there a minimum age to become a member?

Do I need to have the Ardene app to become a member?

What happens if I don't have email? Can I still participate in the program?

Does registration cost anything?

Where can I find all the information about my Ardene rewards?

Do I need to renew my membership?

How do I level up?

Where can I find my ID?

How can I cancel my subscription?

How can I earn points?

How many dollars spent are worth one point?

Do points expire?

When will my points be added?

Can I earn points for purchases I made before becoming a member, or if I forgot to tell the associate I was a member?

Can I combine my points if I have multiple email addresses?

What happens to my points if I return/exchange items?

Can I earn points if I pay with a gift card?

What are the rewards and how do I get them?

Is there a maximum amount of Rewards I can earn per day?

Where can I find my rewards?

How long do I have to wait to receive my reward?

How do I claim my rewards?

Is there a limit to the number of rewards I can claim?

Can I combine my rewards with other offers?

How can I receive my birthday offer?

Can I get a cash refund for my unused rewards?

What should I do if my points balance isn't updating on my dashboard?

Will my personal information be shared?

What is a cookie?

Rewards

Payment methods

How can I purchase an Ardene gift card?

Where can I use my Ardene gift card?

How do I use a gift card online?

How do I check the balance on my gift card?

My gift card was lost/stolen, can I have a new one?

Can I pay with an e-gift card in-stores?

When will I be charged?

How do I know your website is secure?

How do I use Afterpay?

Can I use Afterpay if I'm an international customer?

Can I get a gift receipt?

What are Happy Cards?

Payment Methods

Products and Quality

How do I find the product I am looking for?

Why can’t I find an item that was advertised?

Will you be getting more inventory?

Will my clothing shrink?

Do I need to wash my clothes before wearing them for the first time?

How do I know a piece of clothing has been made sustainably?

Where can I learn more about Ardene’s sustainability efforts?

Can I save my items in my bag?

Corporate and Stores

Corporate & Stores

Accessibility

Why do I have a refund on my credit card when my order wasn’t canceled?Updated 4 months ago