Products and Quality

Availability of merchandise on the Sites may vary and merchandise displayed may be out of stock or discontinued. Some merchandise may be available only in limited quantities or while supplies last. Once an item is out of stock, we will attempt to rem

How do I find the product I am looking for?

To find a product online, you can either enter its description or item number in the search bar. Alternatively, if you have a picture of the item, use our image search to locate similar products. You can also scan the product's barcode via the app by

Why can’t I find an item that was advertised?

Availability of merchandise on the website may vary and merchandise displayed may be out-of-stock or discontinued. Some merchandise may be available only in limited quantities or while supplies last.

Will you be getting more inventory?

We regularly restock our most popular items, as well as our everyday basics, however seasonal items may not be restocked. Check our website for availability.

Will my clothing shrink?

For best results, we recommend following the washing instructions printed on the tags. For delicate items, it's best to hand wash or use the delicate cycle and air dry.

Do I need to wash my clothes before wearing them for the first time?

We do recommend washing your clothing before you wear it and following the wash instructions on the label.

How do I know a piece of clothing has been made sustainably?

All of the items from our Collective collection have a green tag on them identifying if they are made with natural materials, recycled content or a sustainable process. Online, our sustainable products are in their own category and are identified by

Where can I learn more about Ardene’s sustainability efforts?

To learn more about our sustainability journey, Ardene Collective and our sustainable collection, please read our Doing Good Report.

Can I save my items in my bag?

If you want to save items to checkout later, log in to your account and add them to your faves by clicking on the heart located on the product page. You can then retrieve your list of favorites to check out anytime by clicking on the heart icon at th