Check out our store locator. Looking for an exciting new opportunity in a workplace that feels like home? Check out our careers website for all our openings. There are numerous opportunities for growth within the Ardene family for employees who demon

<article data-content-component="html-block" data-motion="{&quot;properties&quot;: &quot;opacity&quot;}" id="isPasted"><h1 id="looking-for-a-store-near-you">Looking for a store near you?</h1><p><br></p></article><p><a href="https://www.ardene.com/ca/en/track-order/002.html" style=" text-decoration: none;">Check out our store locator</a></p><article data-content-component="html-block" data-motion="{&quot;properties&quot;: &quot;opacity&quot;}"><img src="https://attachments.gorgias.help/ldzOw7JDdbo6oL59/hc/0eMnwxKBjPA79bDN/2025110600-3eff6c4b-bdf1-4cfe-9668-3e7a2b2277f0-6b4d895a-0b9c-4b74-8e57-a05843591ce0.png" alt="Careers" class="fr-fic fr-dii"><h1 id="careers">Careers</h1><p>Looking for an exciting new opportunity in a workplace that feels like home? Check out our <a href="https://ardenecorporate.com/join-our-team" title="careers website" target="_blank" style=" text-decoration: underline;">careers website</a> for all our openings. There are numerous opportunities for growth within the Ardene family for employees who demonstrate leadership, passion and skill. Whether you join as a sales associate, a store leader, or a head office team member, a role at Ardene could be your first step toward an exciting fashion career.</p></article><article data-content-component="html-block" data-motion="{&quot;properties&quot;: &quot;opacity&quot;}"><img src="https://attachments.gorgias.help/ldzOw7JDdbo6oL59/hc/0eMnwxKBjPA79bDN/2025103007-ffb2aba7-5df0-4c15-a801-4382a070bd45-c07d1a7d-a6fa-4f46-8e76-0959b7c45129.png" alt="Donations" class="fr-fic fr-dii"><h1 id="donations">Donations</h1><p>Throughout the year, Ardene Foundation considers a limited number of charitable donations to organizations and schools that fit within our four pillars &#x2013; empowerment, poverty, education, and health. If you&apos;d like to request a donation, please visit our <a href="https://ardenecorporate.com/people" title="corporate site" target="_blank" style=" text-decoration: underline;">corporate site</a>.</p></article>

Corporate and Stores

ardene CA french & english

Corporate & Stores

How do I know where my online order is?

How do I know you have received my order?

Where can I find my order and tracking number?

Can I make changes to my order?

Can I cancel my order?

What if I did not receive part of my order?

What should I do if I receive an incorrect or faulty item?

Why does my order status say “complete” but I never received my package?

Can I change my address?

Orders

Shipping fees and delivery times

Where does Ardene ship online orders?

What courier do you use?

Do you ship to PO boxes?

Can you ship to a different address other than my billing address?

Do I need to sign for my parcel? What if no one is home?

I ordered multiple items, will I receive them separately?

What if my parcel does not arrive?

When can I expect my order?

Can I make an order on the Canadian website and have it shipped to the USA?

Are shipping costs refundable?

What is a split shipment?

What are your processing times?

Can I pick up my order in any Ardene store?

Can I return or exchange items I picked up in-store or at a Canada Post location?

Shipping

Exchanges and returns

Why do I have a refund on my credit card when my order wasn’t canceled?

Do I need to place another order if I see a refund on my credit card?

How long do I have to return an item?

How much does it cost to return an item?

How long does it take to process my return?

How can I track the status of my return?

I want to return a product but lost my shipping label

If I don’t have the original packaging, can I still return an item?

Can I return more than one order?

What do I do if my product is defective?

Do you refund the shipping charge?

How do I return or exchange an item purchased using installments with Afterpay?

What happens if I return my order before I finish making my Afterpay payments?

What is your price adjustment policy?

Returns & Exchanges

Offers and Promotions

How do the Ardene promotions work?

I have an online promo code. Where do I enter it to receive the discount?

My promo code isn’t applying to all items in my order.

Can I use more than 1 promo code?

Can promotions be combined?

Are promo codes one time use only?

Is there an expiration date to my offer?

Do I have to be an Ardene Rewards member to use an offer?

My rewards

Where should I log in?

What should I do if I forgot my password?

How can I change my password?

How can I change the email associated with my account?

How can I change my contact preferences?

How can I unsubscribe from your newsletter?

How can I change the delivery address I have registered?

How do I create an account?

How can I delete my account?

By creating an account, am I automatically enrolled in the Ardene Rewards loyalty program?

What is the Ardene Rewards program and why should I sign up?

How can I register?

Is there a minimum age to become a member?

Do I need to have the Ardene app to become a member?

What happens if I don't have email? Can I still participate in the program?

Does registration cost anything?

Where can I find all the information about my Ardene rewards?

Do I need to renew my membership?

How do I level up?

Where can I find my ID?

How can I cancel my subscription?

How can I earn points?

How many dollars spent are worth one point?

Do points expire?

When will my points be added?

Can I earn points for purchases I made before becoming a member, or if I forgot to tell the associate I was a member?

Can I combine my points if I have multiple email addresses?

What happens to my points if I return/exchange items?

Can I earn points if I pay with a gift card?

What are the rewards and how do I get them?

Is there a maximum amount of Rewards I can earn per day?

Where can I find my rewards?

How long do I have to wait to receive my reward?

How do I claim my rewards?

Is there a limit to the number of rewards I can claim?

Can I combine my rewards with other offers?

How can I receive my birthday offer?

Can I get a cash refund for my unused rewards?

What should I do if my points balance isn't updating on my dashboard?

Will my personal information be shared?

What is a cookie?

Rewards

Payment methods

How can I purchase an Ardene gift card?

Where can I use my Ardene gift card?

How do I use a gift card online?

How do I check the balance on my gift card?

My gift card was lost/stolen, can I have a new one?

Can I pay with an e-gift card in-stores?

When will I be charged?

How do I know your website is secure?

How do I use Afterpay?

Can I use Afterpay if I'm an international customer?

Can I get a gift receipt?

What are Happy Cards?

Payment Methods

Products and Quality

How do I find the product I am looking for?

Why can’t I find an item that was advertised?

Will you be getting more inventory?

Will my clothing shrink?

Do I need to wash my clothes before wearing them for the first time?

How do I know a piece of clothing has been made sustainably?

Where can I learn more about Ardene’s sustainability efforts?

Can I save my items in my bag?

Accessibility